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Frequently asked questions
FAQ
Where are your items made?
Our arches are British) (manufactured in the UK).
What kind of wood are they made of?
Our arches are 100% Ash Wood made of, that have the right combination of strength and flexibility and make our items sustainable and ecofriendly.
How do I assemble the item?
Our arches are made with love and smart-folding designed. Thus, each item is foldable and easily fits in a tote bag with full instruction included.
Can I request a customized order?
Yes! We’re open to any custom order. All you need is to contact us at hello.weddarch@gmail.com and we`ll be happy to respond as quickly as possible.
Can I change my order?
We hope you love our products, and every order gives you the best experience. Therefore we kindly ask you to review your order before you checkout. However, if for any reason you are dissatisfied contact us to arrange the return of the items within 30 working days after receipt. We can only accept the return of goods if they are unopened unless they are received damaged. Also, please note, a personalized item cannot be returned. For more details see our Terms and Conditions.
What payment options are available?
We accept PayPal and credit card payments. (Visa, MasterCard...)
Does the item have any guarantee?
Our items are made from high-quality sustainable materials and carefully verified before shipping. For extra peace of mind, we give a 6 months warranty according to our Terms and Conditions.
How can I return a damaged item?
Before shipping, each item is thoroughly checked by our team. However, you can return an item that was received either faulty or damaged within 30 working days after receipt by sending us an email with your order number and a photo as proof of damage.
What are the delivery charges?
Our Standard delivery charge within the United Kingdom is £9. 
The international delivery charge is £40. 
The Express delivery charge is £30 within the UK. 
Our courier company partner is Hermes UK.
How long does the delivery take?
Estimated Standard Shipping Times: 
United Kingdom 4-7 business days 
Canada: 10-40 business days 
United States: 10-40 business days 
Europe: 10- 40 business days 
Australia, New Zealand and Oceania: 1-6 weeks
Can I track my order?
Yes, you can. Each order offers a tracking number.
Can you decorate my event
We can decorate your event in West London only. Prices start from £350. If you want us to decorate your event please send us an email at hello.weddarch@gmail.com, we`ll be happy to answer all your questions ASAP.
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